General Terms and Conditions
General Terms and Conditions
1. Introduction
These terms and conditions apply to the use of our website and the purchase of products offered through our website.
By using our website or placing an order, you agree to these terms and conditions.
2. Eligibility
You confirm that you are at least 18 years old and legally able to enter into a binding contract.
3. Personal Use
You confirm that you are purchasing products for personal, non-commercial use only.
4. Prices
All prices are shown on our website. We strive to ensure all prices, product details and descriptions are accurate.
If a pricing error occurs, we may contact you to reconfirm the order at the correct price or cancel the order and issue a refund.
5. Placing an Order
All orders are subject to availability.
Once you place an order, you will receive an order confirmation by email.
If we are unable to fulfil your order, we will contact you and issue a refund where necessary.
6. Payment
You can pay using the payment methods shown at checkout.
Payments are processed securely through third-party payment providers. We do not store your full payment card details.
7. Delivery
We will deliver your order to the delivery address provided at checkout.
Delivery times are estimates and may vary depending on courier delays, destination, seasonal demand or other external factors.
If your order contains multiple items, they may arrive separately.
8. Cancellation or Modification of Orders
You may request to cancel or amend your order within 24 hours of placing your order.
Once an order has been processed, packed or dispatched, it may no longer be possible to cancel or amend it.
9. Defective Products
If you receive a faulty, damaged or incorrect item, please contact us with your order number, a description of the issue and photographic evidence.
Once approved by our support team, we will offer an appropriate solution.
10. Returns and Refunds
Our Return Policy forms part of these terms.
Returned products must be unused, unworn, in original condition and approved by our customer service team.
A refund will only be issued after the returned item has been received and inspected.
Original shipping costs are non-refundable.
11. Vouchers and Discounts
Promotional vouchers or discount codes can be used at checkout.
Only one promotional voucher or discount code may be used per order, unless otherwise stated.
Discounts have no cash value.
12. Permitted Use
You agree not to misuse our website, including but not limited to:
- Using the website for unlawful purposes
- Attempting to damage or disrupt the website
- Uploading viruses or malicious software
- Scraping or collecting data without permission
- Placing false or fraudulent orders
- Infringing intellectual property rights
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, policies or practices of these websites.
14. Intellectual Property
All content on our website, including text, images, branding, design and layout, belongs to us or our licensors.
You may not copy, reproduce or use our content without written permission.
15. Data Protection
Your personal data is processed in accordance with our Privacy Policy.
16. Website Security
We do our best to keep our website secure, but we cannot guarantee that it will always be free from errors, bugs or viruses.
17. Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from the use of our website or products.
Nothing in these terms limits liability where it cannot legally be limited.
18. Force Majeure
We are not responsible for delays or failure to perform due to events outside our reasonable control, including courier delays, supply chain disruptions, technical failures, natural events or other unforeseen circumstances.
19. Governing Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of The Netherlands.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in The Netherlands.
20. Changes to These Terms
We may update these terms from time to time. The latest version will always be available on our website.
21. Contact
If you have any questions about these terms, our website or your order, please contact us at:
info@victoriapaulmanchester.com